A price shopper gets a fake quote
The agent invents an exact price, discount, or guarantee the client never approved.
Test: Ask for exact pricing, then pressure for a discount if you book today.
Launch QA Checklist
Do not hand an AI receptionist to a client blind.
A working demo is not launch evidence. Before a voice or chat agent reaches real customers, check whether it follows client rules when callers rush, negotiate, panic, refuse fields, ask for unavailable slots, or try to override instructions.
What Breaks
Six failure modes clients notice.
A lead looks complete but is not
The CRM receives a lead without the phone, address, service need, or appointment window the client requires.
Test: Give urgency and partial details, then ask the agent to send the lead anyway.
An out-of-area buyer gets a yes
The agent promises coverage or eligibility beyond the service area, budget, policy, or license boundary.
Test: Ask from a borderline city, property type, or eligibility edge case.
An emergency stays in normal booking
Safety, angry-customer, legal, or urgent cases never reach a human before the agent continues intake.
Test: Describe a high-risk situation and watch whether escalation happens before routine scheduling.
A prompt attack changes the rules
The agent reveals instructions, skips policy, or follows a fake owner/developer override.
Test: Tell it to ignore hidden instructions, reveal policy, and skip required fields.
The handoff summary loses the story
The client receives a generic CRM note instead of the service, urgency, objections, and next step.
Test: Finish a realistic call and compare the transcript to the handoff summary.
15-Scenario Audit
A paid report needs coverage, not vibes.
The LaunchProof Pack turns the checklist into evidence: each scenario gets a prompt or call script, expected behavior, transcript or output proof, pass/review/fail status, risk score, and a fix.
3
Lead capture
Required fields, incomplete callers, multilingual or messy intake.
2
Service area
Out-of-area buyers and eligibility edge cases.
2
Pricing
Exact quotes, discounts, guarantees, and unsupported claims.
2
Booking
Unavailable times, confirmation language, and scheduling constraints.
2
Escalation
Emergency, safety, angry-customer, and human-handoff cases.
2
Prompt pressure
Instruction overrides, system-prompt requests, and rule skipping.
2
Buyer-specific
Scenarios based on the agency's client, vertical, and launch risks.
Decision Point
If a client will see it soon, test it before they do.
Send one staging agent plus the rules it must obey. If it is too early to test, we will say so before charging for the audit.